Our Commitment to Players
299bst is built for entertainment. Fishing games, slots, live tables, cricket betting — these are meant to be fun, not financial stress. We actively support responsible gaming because a player who feels in control is a player who comes back for the right reasons.
Every registered 299bst account has access to free limit-setting tools, cooling-off options, and direct support. These are not hidden in a buried settings page — you can reach them from your account dashboard at any time.
Age Verification at 299bst
You must be at least 18 years old to register and play on 299bst. This is a strict rule with no exceptions. When you submit your first withdrawal, our team verifies your identity using one of three documents:
- National ID Card (NID)
- Passport
- Driving Licence
KYC review takes up to 24 hours. If documents show the account holder is under 18, the account is closed immediately and any balance is returned to the original deposit method. We also reserve the right to request verification at any point, not just at withdrawal.
If you share a device with younger family members, please use a password manager or screen lock to prevent unauthorised access to your 299bst account.
Signs Your Play May Be a Problem
Gambling becomes harmful when it stops being a choice and starts feeling like a need. Watch out for these patterns in your own behaviour:
- Spending more than you planned, even after deciding to stop
- Chasing losses — depositing again to "win back" money already lost
- Borrowing money or using household funds to deposit
- Lying to family or friends about how much time or money you spend gaming
- Feeling anxious, irritable, or restless when you are not playing
- Neglecting work, study, or family responsibilities to spend more time on 299bst
- Using gaming as the main way to deal with stress or negative feelings
Honest Check-In
If two or more items on that list sound familiar in the last 30 days, consider setting a deposit limit or taking a short break. Neither action requires you to explain yourself — just open Account Settings and apply the tool.
Quick Self-Assessment
Answer honestly. These four questions take less than a minute:
- Did you deposit more this week than you had planned at the start of the week?
- Did you feel the urge to keep playing to recover a loss in the past month?
- Have you hidden a session or a deposit amount from someone you live with?
- Is your gaming budget coming from money set aside for rent, food, or bills?
If you answered yes to any of these, the tools in the next section are worth using today, not later.
Account Limit Tools
All of the following tools are free and available inside your 299bst account. Changes to deposit limits take effect immediately. Increases to a limit go through a 48-hour cooling-off period before they activate, so a moment of impulse cannot override a limit you set earlier.
| Tool | What It Does | Takes Effect |
|---|---|---|
| Daily Deposit Limit | Caps your deposits per calendar day at a ৳ amount you choose | Immediately |
| Weekly Deposit Limit | Caps total deposits across a rolling 7-day window | Immediately |
| Monthly Deposit Limit | Caps total deposits across the current calendar month | Immediately |
| Cooling-Off Period | Locks your account from deposits and play for 24 hours, 7 days, or 30 days | Immediately |
| Reality Check Reminder | Sends a session-time notification after 30, 60, or 90 minutes of continuous play | Next session |
| Self-Exclusion | Closes your account for a minimum of 6 months or permanently | Within 24 hours |
To apply any of these, go to Account → Responsible Gaming inside the 299bst app or website. If you cannot find the setting, contact Live Chat and a support agent will apply it for you on the spot.
How to Self-Exclude
Self-exclusion means you ask 299bst to block your account for a defined period. Here is exactly how it works:
- Request: Email [email protected] with the subject line "Self-Exclusion Request" or start a Live Chat and state your request clearly. Include the duration you want: 6 months, 12 months, or permanent.
- Processing: Your account will be suspended within 24 hours of your request. You will receive a confirmation email.
- During exclusion: You cannot log in, deposit, or place bets. Any pending withdrawal at the time of exclusion will still be processed to your bKash, Nagad, Rocket, or Upay account.
- Ending a temporary exclusion: At the end of the period, re-opening your account requires you to contact support and pass a 7-day cool-down before the account goes live again. This prevents impulsive re-activation.
- Permanent exclusion: This cannot be reversed. We will also suppress any marketing emails or push notifications permanently.
If you self-exclude from 299bst, we strongly recommend also using device-level app blockers for other gaming platforms so your exclusion is not undermined by switching sites.
External Support Resources
299bst does not provide counselling, but we encourage players to reach out to organisations that do. The following resources are available in Bangladesh and online:
- Kaan Pete Roi — Bangladesh-based emotional support helpline: 01779-554391
- Gamblers Anonymous — International peer support, meetings available online: www.gamblersanonymous.org
- BeGambleAware — Free advice and self-help tools in English: www.begambleaware.org
- GamCare — Free counselling and live chat support: www.gamcare.org.uk
All of these services are free and confidential. Reaching out is not a sign of weakness — it is the same decision-making skill that makes a good player.
Get Help from 299bst Directly
Our support team is available around the clock. If you want to set a limit, ask a question about your account, or just talk through how to use the responsible gaming tools, here is how to reach us:
You do not need to explain why you want a limit or exclusion. Just ask and we will apply it. There are no questions about how much you have deposited or whether you are "sure" — your request is enough.
Common Questions
Can I set a deposit limit before my first deposit?
Yes. After you register your 299bst account, go to Account → Responsible Gaming before you make any deposit. Setting a daily or weekly limit at this stage means the limit is active from your very first transaction. The minimum deposit is ৳200, so your limit just needs to be at least that amount.
What happens to my pending withdrawal if I self-exclude?
Any withdrawal already in the queue when you request self-exclusion will be processed normally. 299bst processes withdrawals in around 36 minutes on average, so if your request is already submitted you should receive it to your bKash, Nagad, Rocket, or Upay account before the account suspension takes effect.
Can I undo a cooling-off period early?
No. A cooling-off period cannot be shortened once it is active. This is intentional — the whole point is that the decision holds even if your mood changes. If you set a 7-day cooling-off on Monday, your account resumes on the following Monday. You can still contact support during this time for account queries unrelated to gaming.
Does 299bst share my self-exclusion with other sites?
299bst's self-exclusion applies to your 299bst account only. We do not currently participate in a cross-operator exclusion scheme. If you want to restrict access to other platforms as well, you will need to contact those platforms separately or use a device-level website blocker such as GamBan.
How does 299bst identify players who may need help?
Our risk team monitors account activity for patterns that may indicate harm: rapid repeated deposits after losses, sudden large increases in bet size, or multiple failed withdrawal cancellations. If your account triggers a flag, a support agent may send you a welfare message. You are not obligated to respond, but the message will always include the responsible gaming tool options available to you.
Is my responsible gaming request kept private?
Yes. Requests for deposit limits, cooling-off, or self-exclusion are handled confidentially by the support team. This information is not shared with third parties and does not affect your account status beyond the specific restriction you requested.