App / Sports
Opening an account on 299bst means you accept these terms in full. Access and eligibility depend on your local law and the region from which you connect — read through each section so you know exactly where you stand before you start.
These terms form the full agreement between you and 299bst covering every action taken through your account — browsing the lobby, placing a wager, depositing through bKash, Nagad or Rocket, and raising a support request. They apply from the moment you complete registration and remain in force for as long as your account is active. Where a specific feature — such as a promotional period or a particular payment route — carries its own supplementary conditions, those sit alongside these terms, not in place of them. If any part of these terms conflicts with a supplementary notice, the supplementary notice governs for that specific feature only. We may update these terms when our services change or when applicable rules require it. When that happens, the revised version is published on this page with a note of what changed. Continued use of your account after an update is posted counts as acceptance. If you do not agree with a change, you can close your account by contacting our support team before the change takes effect. Availability of the platform and its payment routes, including bKash, Nagad and Rocket deposits, depends on your local law and the eligible regions from which you access the service.
These terms draw a clear line between what falls under this policy and what sits outside it. Knowing the scope helps you understand which rules govern which part of your activity on the platform.
Registration, login, account credentials and session activity all fall within these terms. You are responsible for keeping your login details secure; sharing account access with another person is not permitted under this policy.
All deposits and withdrawals processed through your account wallet — including those made via bKash, Nagad or Rocket — are governed here. Each transaction is subject to the limits and verification steps shown inside your account at the time of the request.
The games, odds, information and any editorial content published on 299bst are provided under these terms. Content is subject to change; what you see in the lobby at any given moment reflects the current configured offering for your region.
Payment providers such as bKash, Nagad and Rocket operate under their own separate terms. Studio providers — CQ9, Habanero, PG Soft, PlayStar, Pragmatic Play and Bigtime Gaming — supply game content under their own licensing arrangements. This policy does not extend to those third-party terms.
These terms are not a one-way obligation. You have practical rights you can exercise at any time through your account or via our support team. Your transaction history — every bKash deposit, Nagad transfer or Rocket withdrawal — is visible inside the account section once you are logged in. If a record looks incorrect, you can raise a correction request directly with support and we will review the relevant transaction log. Account details such as your registered contact number or linked wallet can be updated by following the verification steps shown in your account settings; we may ask you to confirm identity before processing a change to a payment-linked field. If any section of these terms is unclear, you can ask our support team for a plain-language explanation before acting. Closing your account is also your right — submit a closure request through the support channel and we will process it in line with the steps set out in the account management section. No penalties apply for account closure initiated by you.
Your full deposit and withdrawal history — bKash, Nagad, Rocket — is available in the account section. Log in and open the transaction tab to see every completed and pending entry against your wallet.
To update a registered contact number or payment wallet, follow the verification prompt inside account settings. For changes tied to a payment method, identity confirmation may be required before the update is saved.
If a clause in these terms is unclear, contact our support team before taking an action you are unsure about. We will explain the relevant section in plain language and confirm how it applies to your specific account situation.
Submit a closure request through our published support route. We process it according to the steps in the account management section of your dashboard and confirm once the account is closed and any remaining balance is settled.
If something in these terms raises a question you cannot resolve by re-reading the relevant section, our support team is the right place to take it. Use the channels published on the site — do not rely on unofficial contact routes for anything connected to your account or these terms.
Open the live chat widget from any page on the site. Use this route to ask about a specific clause, a transaction question or an account action you want to take before committing.
Send a detailed account query to the support email address published on the Contact page. Include your registered account reference so the team can pull the correct record and respond accurately.
The Help section inside your logged-in account includes a policy FAQ and a form for submitting a formal terms-related question. Responses are sent to your registered contact address.
We keep our policy handling straightforward and specific — here is what that looks like in practice across the areas that matter most to your account.
Account data — including your registered wallet details for bKash, Nagad or Rocket — is held and processed only for the purposes described in these terms and our Privacy Policy. We do not share personal account data with third parties outside the scope of operating your account.
We use cookies to maintain your logged-in session across pages and to keep your account state consistent when you switch between the lobby, your bet slip and the cashier on mobile. You can review cookie settings through your browser at any time.
You are responsible for keeping your login credentials secure. If you suspect unauthorised access, contact support immediately using the live chat or email route. We will review the account log and advise on the appropriate next step without delay.
To request a change to how your account data is used, or to ask about retention periods, contact us through the published email support route. Reference your account number and describe the specific change you are requesting so we can process it accurately.
These answers cover the questions we see most often about how the terms work, what they require from you, and what options you have when something changes or goes wrong.
Yes. Every deposit made through bKash, Nagad or Rocket is covered by these terms. The specific limits and verification steps shown in your account at the time of a deposit also apply. Where a payment provider has its own terms, those sit separately and do not override this policy.
We post the updated version on this page and note what has changed. Continuing to use your account after the update is posted means you accept the new terms. If you do not agree, contact support to request account closure before the change takes effect.
Access to 299bst and its features — including payment routes like bKash and Nagad — depends entirely on your local law and the eligible regions from which you connect. It is your responsibility to confirm that access is permitted in your location before using the service.
If an account restriction is applied, you will see a notification when you log in. For a full explanation, contact the support team through live chat or the published email route. We will confirm the reason and the steps required to resolve it.
Log in and open the transaction history tab to review the record. If it still looks wrong, raise a correction request through live chat or email support, including the date and amount in question. The team will check the transaction log against your account and respond with findings.
Retention periods are set out in our Privacy Policy and follow applicable rules for the eligible regions in which we operate. To ask about a specific data retention question, contact support via the published email route and reference your account number.