App / Sports
299bst sets out in this policy how we collect, store and use your account details when you open an account, fund it through bKash, Nagad or Upay, or browse our live casino and sportsbook pages. Access to any part of this depends on your local law and eligible regions.
This policy covers the account you open with us, the device you sign in from, and the payment route you pick when you move money in or out. When you deposit through bKash, Nagad or Upay, the transaction creates a record on your account wallet that we hold for account and support purposes - we don't store your wallet PIN or app credentials, since those stay with your mobile wallet provider. We keep basic device data (browser type, approximate access pattern) to help us flag unusual sign-ins on your account. Nothing here is static: how this policy applies to you can shift depending on your local law and the region you're accessing from, since eligibility rules differ by market. We don't sell your account details to outside advertisers. Where a page or feature pulls in a third-party service - a wallet provider's own confirmation screen, for example - that service runs under its own policy, separate from ours. If you switch devices mid-session, say moving from a bet slip on mobile to checking your wallet on desktop, your account data follows your login, not your device, so your record stays consistent either way.
Covers your login details, sign-in device data and the basic access pattern we log when you open your account on mobile or desktop. This helps us flag a sign-in that looks out of place for your account.
Covers records created when you move funds through bKash, Nagad or Upay. We hold the transaction entry on your account wallet; we don't hold your wallet app login or PIN, which stay with your mobile wallet provider.
Covers the pages you open across our lobby - casino tables, slot rooms, sportsbook markets - and how that browsing data gets used to keep your account session working correctly as you move between pages.
Does not cover a wallet provider's own app, confirmation screen or policy. If a payment step hands you over to bKash, Nagad or Upay directly, that part of the flow sits under their own policy, not ours.
You're not locked out of your own account record. If something on your profile looks wrong - a misspelled name, an outdated contact number - you can go into your account settings and correct it directly, or raise it with support if the field is locked. You can also ask us what account data we hold tied to your profile and payment history; we'll point you to where that sits in your account dashboard or walk you through it over a support channel. None of this changes your eligibility to use the account - it's simply about keeping your own record accurate and giving you a direct line when something doesn't look right.
Open your account dashboard to see stored contact details and recent transaction entries tied to your bKash, Nagad or Upay activity on your wallet.
Update editable fields yourself in account settings; locked fields (like identity details) need a support request to change.
Send a question through our support contact route if you want clarity on how a specific piece of account data gets used.
Ask support to confirm what's on file for your account if a dispute or correction needs a direct answer in writing.
The help section inside your account dashboard is the first stop for a policy question tied to your own profile or transaction history.
Our support contact page lists the channel we use to answer account and payment-record questions outside the dashboard.
Use the contact route published on our policy pages if your question is specifically about how we handle your account data.
We keep account data - contact details, transaction entries, device sign-in records - tied to your profile only for account and support purposes, not for outside marketing lists.
We use basic cookies and device markers to keep your session working as you move between your bet slip, your wallet and your account dashboard across devices.
Sign-in attempts and device changes get logged against your account so an unusual pattern can be flagged before it affects your wallet.
We hold account and payment records for as long as your account stays active or as local law requires, and you can request a correction through support at any time.
We hold your account contact details, sign-in device data and transaction entries from your bKash, Nagad or Upay activity on your wallet. We don't hold your wallet app PIN or login, which stay with your mobile wallet provider.
Yes - open your account dashboard to see contact details and recent transaction entries. If something isn't visible there, support can walk you through what's on file for your profile.
Editable fields can be fixed directly in account settings. Locked fields, like identity details, need a support request before the correction goes through.
We don't sell account data to outside advertisers. A payment step may hand you to bKash, Nagad or Upay directly, and that part of the flow sits under their own separate policy.
No - how this policy applies can shift depending on your local law and the region you're accessing from, since eligibility and data rules differ by market.
Use the help section in your account dashboard first, or the support contact route published on our site, for anything specific to your own account data or transaction record.